Privacy Policy

1. Introduction

At PokeVault (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it and your rights in relation to your personal data when you visit www.pokevaultmh.com or make a purchase from us.

By using our website, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information You Provide

  • Contact details: Name, billing address, shipping address, email address and phone number

  • Payment information: Credit card or other payment method details (processed securely via third-party payment processors)

  • Order details: Items purchased, order value and purchase history

  • Communications: Correspondence with customer service, reviews or feedback

2.2 Information Collected Automatically

  • Log data: IP address, browser type, device information, pages visited, time spent on pages and referring URL

  • Cookies and similar technologies: See our Cookie Policy for details on how we use cookies.

3. How We Use Your Information

We use the collected data to:

  • Process and fulfill your orders

  • Communicate with you about your purchase (order confirmations, shipping notifications)

  • Provide customer support

  • Personalise your shopping experience (remembering currency and country preferences)

  • Improve our website and services through analytics and feedback

  • Send marketing communications (with your consent) about promotions, new products or updates. You can opt out at any time.

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contract: To fulfill our contract with you (e.g., processing and shipping orders)

  • Legitimate interests: To improve our website, prevent fraud and protect our business

  • Consent: For marketing communications and certain cookies (you may withdraw consent at any time)

5. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

  • Service providers: Payment processors, shipping carriers, email marketing providers and website hosting services

  • Analytics providers: To understand site usage and improve performance

  • Legal authorities: When required to comply with legal obligations or to protect our rights

All third-party service providers are required to process your personal data in accordance with this policy and applicable laws.

6. Data Retention

We retain your personal data only as long as necessary to provide you with services and to meet legal or accounting requirements. When we no longer need your data, we will securely delete or anonymise it.

7. Security

We implement industry-standard security measures (SSL encryption, secure payment gateways, access controls) to protect your personal data. However, no transmission over the internet can be guaranteed as 100 % secure; therefore, you share information at your own risk.

8. Your Rights

Depending on your location, you have certain rights regarding your personal data, including:

  • Access: Request a copy of the personal data we hold about you

  • Correction: Request correction of inaccurate data

  • Deletion: Request deletion of your data (“right to be forgotten”), subject to legal obligations

  • Restriction: Request restriction of processing

  • Objection: Object to certain processing activities

  • Data portability: Request transfer of your data to another provider

To exercise any of these rights, please email us at pokevault.mh@gmail.com. We may require proof of identity before fulfilling your request.

9. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on our site and update the “Last updated” date. Continued use of our website constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

PokeVault
Email: pokevault.mh@gmail.com