Delivery
Delivery Information
At PokeVault we want to make sure your Pokémon cards arrive quickly and safely. Our delivery policy outlines processing times, shipping options and what you can expect once you place an order.
1. Processing Your Order
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Orders are processed within 1–3 business days (Monday–Friday) after payment is confirmed.
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Pre‑order items will ship on or after their official release date.
You’ll receive an email confirmation as soon as your order is processed and dispatched.
2. Domestic Delivery (United Kingdom)
We offer several delivery options within the UK:
| Service | Estimated Delivery | Notes |
|---|---|---|
| Standard Delivery | 2–5 business days | Cost calculated at checkout based on weight & size |
| Tracked 24/48 | 1–2 business days | Includes tracking and insurance |
| Express/Next‑Day | 1 business day | Available for orders placed before the daily cut‑off (usually 1 pm). Higher shipping fee applies |
All delivery times exclude processing time and are approximate. During busy periods (e.g., new set releases), dispatch or delivery may take slightly longer.
3. Order Tracking
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Once your order ships, you’ll receive an email with your tracking number.
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Tracking updates may take 24 hours to appear.
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If you do not see tracking updates after two business days, please contact us.
4. Packaging & Protection
We take great care to pack your items securely:
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Singles and slabs are sleeved, top‑loaded and shipped in padded mailers or boxes with extra cushioning.
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Sealed products (boosters, ETBs etc.) are shipped in sturdy boxes with void filler to prevent movement.
If your order arrives damaged, please email us within 48 hours with photos, and we’ll work to resolve the issue.
5. Delivery Issues & Delays
While we strive to meet the estimated delivery times, delays can occur due to factors such as courier disruptions, extreme weather or high seasonal demand. We appreciate your patience and recommend checking your tracking information regularly.
6. Contact Us
If you have any questions about delivery options or need help with a shipment, email us at pokevault.mh@gmail.com. We aim to respond within 24–48 business hours.
Thank you for shopping at PokeVault! We appreciate your business and look forward to delivering your next favourite card.