Help & Information

Help & Information

We want your shopping experience at PokeVault to be smooth and enjoyable. Below you’ll find answers to common questions about our products, ordering process, shipping and more. If you can’t find the information you need, feel free to reach out via email.

Frequently Asked Questions

Q: Are your products authentic?
Yes. We source sealed products directly from authorised distributors, and all graded cards are certified by professional grading services such as PSA. Your cards are guaranteed authentic.

Q: What condition are the singles in?
Unless stated otherwise, our singles are near mint or better. We provide photos or scans of high-value cards on request.

Q: Do you buy or trade cards?
Currently, we only sell cards. However, if you have a large collection or special item you think we’d be interested in, send us an email with details.

Payment & Checkout

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Maestro and Union Pay. All payments are processed through secure, PCI‑compliant gateways. Prices include VAT where applicable.

Shipping & Delivery

  • Processing time: Orders ship within 1–3 business days (excluding weekends and holidays).

  • Domestic delivery: 2–7 business days.

  • International delivery: 7–21 business days, depending on your location.

  • Tracking: We’ll email you a tracking number once your order has shipped.

For full details, see our Shipping Policy.

Returns & Refunds

If your order arrives damaged or incorrect, contact us within 48 hours with photos. We’ll work to resolve the issue. Please review our Refund Policy for details on returns, exchanges and cancellations.

Authenticity & Grading

All graded cards sold by PokeVault are authenticated and encapsulated by reputable grading companies such as PSA. We never crack slabs or alter grades. Each graded card comes with a unique certification number that can be verified through the grader’s website.

Care & Storage Tips

  • Sleeves & Toploaders: Keep your cards in soft sleeves and hard toploaders or semi‑rigid holders to protect them from scratches and bends.

  • Humidity & Temperature: Store cards in a cool, dry place. Avoid direct sunlight and moisture, which can warp or fade cards.

  • Handling: Handle cards by the edges with clean, dry hands to avoid fingerprints or oils.

Contact Us

Still have questions? Email us at pokevault.mh@gmail.com and we’ll be happy to help. We aim to respond within 24–48 business hours.